Truly A Blessing For UsMar 13, 2013 by Diana and Rollie Adams, Pittsford NYbusiness
★★★★★ A friend of our attends the same church as John, and she recommended him to us. We met with him and discussed replacing our roof. We were impressed with his work ethic, his willingness to spend as much time as was necessary to answer all our questions, and his openness in discussing his faith. After inspecting our roof, he told us that our roof was fine, just needed cleaning. We then talked to him about renovating one of our bathrooms. He told us that he could do the work and how long it would take and gave us an estimate that we considered very fair and reasonable.
He and his crew completely gutted the bathroom. They repaired and leveled the subfloor; laid new floor tiles; tiled the walls; installed a vanity with sink, tub, commode, and cabinet; replaced lights; and installed a new mirror and all new fixtures. The job was done as John said it would be and within the time frame that he gave us. My new bathroom is absolutely beautiful and we are completely thrilled with it.
John's crew for this job was friendly but worked diligently. They laid cloths over the floor and cleaned up every day before they left - even to the extent of getting on their hands and knees and using a whisk brush and dustpan to get up any tiny bits of trash off the floor. They always arrived on time to start work and kept us updated on what they were doing each day. We were asked regularly if we were satisfied with the work as it progressed and our answer was always "Yes!". I have never had so much work done in my home and been inconvenienced so little. They actually apologized for the noise they had to make to tear the old tile out.
We highly recommend John and his company. I cannot say enough good things about our experience. We have several more projects to do, and we are delighted that John is willing and able to do them. He and his crews are truly a blessing to us.
Joshua C. Pies from West Irondequoit, NY says:
I'm a very satisfied customer -
When John from Trinity came to my home to estimate the roof he was the 4th of 4 estimates I took. The first three were a real trip —one was scruffy, smelly, and short with me. The other two were used car salespeople and I felt like I was being scammed. Then John comes here and he's just a real guy. Genuine, experienced, and very relaxed. Still, I called on his references and a few of them were people I had met before - Rochester is a very small place sometimes. Well... There were all stellar reviews. I gave it a shot and signed a contract with John.
We are so glad we did. The roof looks amazing and his crew was so respectful. They were here very early (7am) and they did not play music that we could hear until after 9am and even then it was quite when compared to roofs that have been done in my neighborhood before. One of the ground workers (someone's gotta keep doing clean up) was a nice kid who had to compliment us on our blue shingle choice. It's nice to have happy people working on my property.
With a 50yr GAF warranty, an honest contractor, and hard working and kind laborers on the job I feel very confident in the home improvement we've made.
Thanks to John and his team!
Joshua C. Pies, W. Irondequoit NY
Watch Josh tell his story on video:
Kelly W. from Rochester, NY says:
"LOVED!!!! I had two VERY bad experiences with contractors in the past so I was nervous to say the least. We met John because of Neighbor Works which is a grant program for city residents. You are given the choice of 3 contractors which you meet with and they bid out the job. We went with Trinity because of John... We loved his presentation of other jobs he did and he was a mellow and low pressure kind of guy and he stayed that way for the entire job. If there was a problem that came up, he told me "don't worry about it, I'll take care of it" - AND HE DID!! They completed the job in about 3 weeks and were on time every day! They also discovered some electrical problems caused by the previous contractor and took care of it for us. I won't use anyone else - I couldn't get better service! I recommend them %100."
Thomas B. from Greece, NY says:
"Trinity Home Renovations takes time to understand what you need, answer any questions you might have, and follows that up with quality and timely service. Unlike other contractors Trinity (John) took the time to return calls, answer questions, and address concerns in a timely fashion."